1. Refund only if product not received
If your payment was successful but your purchased digital product was not delivered or is not accessible, you can request assistance. We will verify the payment and try to provide or restore product access first. If access cannot be provided, a refund will be reviewed and processed where eligible.
2. When refunds are not normally available
Because VAYEN sells digital products, refunds are not normally offered simply because you changed your mind or no longer want a product after it was successfully delivered. This does not limit any rights or remedies required by applicable consumer law.
3. How to request help
Visit our Contact page and select Order Assistance. Include your name, email, product name, order or payment reference (if available), and explain that your product was not received.
Our team will review the payment and delivery records before deciding whether to restore access or arrange a refund.
4. Refund processing
Approved refunds will be processed through the connected payment provider, generally to the original payment method. The actual processing time depends on the payment provider and bank. No real refund can be initiated from this demo page.
5. Need assistance?
For an undelivered product, use our Contact page. Never share your password, OTP, or full payment-card details.